About us and these terms
Vista Publishers operates the Vista Publisher brand and vistapublishers.com. Our main office and contact details are below. We serve individual authors and businesses in the UK and internationally; country coverage does not mean we have an office in each country.
These terms cover website use and form part of a service contract only when provided and agreed as part of that contract. Sending an inquiry or downloading a brief does not place an order or commit you to payment. You must be at least 18 to commission services, or act through an authorised adult, and have authority to bind any business you represent.
Your project agreement
Before an order is confirmed, the written proposal will identify the contracting parties, services, deliverables, revisions, schedule, price, currency, applicable taxes, payment terms and any approved outside costs. A service contract is formed when you accept the proposal and we confirm acceptance in writing. We provide a copy of the agreed terms that you can retain.
Specific project terms govern the agreed scope where they differ from these general terms, but cannot remove mandatory rights. Changes to scope, price or material deadlines require agreement; we do not charge for extras merely because you did not object.
Fees and upfront payment
Payment is required upfront as set out in the agreed proposal or invoice. Any instalments or milestones must be expressly agreed. We can wait for the agreed payment before beginning work, subject to applicable cancellation rules. The website form is for inquiries and does not process payments.
If a payment is overdue, we will notify you and allow a reasonable opportunity to resolve it before suspending affected work. Any suspension must be proportionate. Cancellation and reimbursement are governed by our Refund Policy and applicable law, not a blanket non-refundable-payment rule.
Working together and delivery
You provide materials you are entitled to use, accurate instructions and timely feedback. We perform the agreed services with reasonable care and skill. Revisions and file formats follow your proposal; correcting a legal or contractual defect is not an optional paid revision.
Schedules depend on the agreed scope and timely inputs. If a delay occurs, we will explain its impact and discuss revised dates; an estimate is not permission for unlimited delay. Statutory delivery and cancellation remedies remain available. Review proofs carefully before authorising publication or printing; approval does not waive rights for our own failures.
Your manuscript and intellectual property
You retain the copyright and other rights you hold in your original manuscript and supplied materials. You grant us only the permissions reasonably needed to carry out your agreed project and involve authorised suppliers. You must obtain permissions for third-party material you ask us to reproduce.
The proposal will explain ownership or licensing of newly created deliverables, source files, stock images, fonts and other licensed assets. A rights transfer must be expressly agreed; ordering services does not automatically assign every third-party asset or our pre-existing tools. We will not use an unpublished manuscript or identify you in promotional work without your permission or another lawful entitlement.
Publishing platforms and outcomes
We provide the publishing support agreed in your proposal. We do not guarantee book sales, earnings, rankings, reviews, retailer acceptance, worldwide availability or a publication date controlled by another platform. Platform eligibility, pricing and distribution decisions remain subject to the relevant provider’s rules.
Platform names, logos and third-party reference books are illustrative references, not a claim of partnership or endorsement. Where you contract directly with a retailer or supplier, its own terms govern that relationship. That does not remove our responsibility for services we have agreed to provide.
Responsible use and confidentiality
Do not misuse the website, attempt unauthorised access, submit malicious content or infringe anyone’s rights. We may proportionately restrict abusive access. The website and our own design materials are protected; third-party works remain owned by their respective rights holders.
We handle non-public project materials for the agreed work and share them only where needed with authorised people and suppliers, or where legally required. Personal information is handled as described in our Privacy Policy. External sites have their own terms and policies.
Responsibility and protected rights
We are responsible for loss caused by our breach as required by applicable law. For consumers, this includes reasonably foreseeable loss caused by a failure to meet our obligations. Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.
We do not impose a blanket fee-based liability cap through these website terms. Any additional business-to-business terms must be expressly agreed and lawful. Events outside reasonable control may affect performance, but do not remove duties to communicate, mitigate the impact or provide refunds and other remedies where required.
Cancellation and ending a project
Read our Refund Policy for cooling-off rights, early-start requests and deductions for a cancelled project. A service being customised does not by itself remove consumer cancellation rights.
If either party materially breaches the agreement, the other may seek available legal remedies, including termination where justified. Where a breach can be remedied, we will normally explain it and allow a reasonable opportunity to put it right before ending the contract. Any settlement must account fairly for work supplied and outstanding statutory remedies.
Governing law and resolving concerns
These terms are governed by the law of England and Wales, subject to mandatory protections that apply to you. If you are a consumer living elsewhere, this choice does not deprive you of protections under applicable law in your home country or rights to bring proceedings in a competent local court. Business disputes are subject to the courts of England and Wales unless otherwise agreed in writing.
Contact us first if you would like us to investigate a concern; this is not a compulsory barrier to exercising your rights. Where required, we provide information about a relevant alternative dispute resolution body and whether we will participate.
Changes and policy documents
The Privacy Policy and Refund Policy are linked below. Changes to these terms apply prospectively. An existing project remains governed by the version agreed for it unless both parties agree a lawful change. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law.